Privacy Policy for SparkCall
Thank you for choosing SparkCall. We are committed to protecting your personal data, ensuring transparency in how we process your information, and respecting your privacy rights. This Privacy Policy explains our data handling practices, including how data may be used, user rights, data retention policies, and the legal basis for processing. By using SparkCall, you acknowledge and agree to the terms outlined here.
1. Data Protection Officer (DPO)
To address any concerns, questions, or specific inquiries about your data, we have appointed a dedicated Data Protection Officer (DPO) responsible for overseeing SparkCall’s data privacy practices.
Name: Daniel Scott Evans
Email: lensplex437@gmail.com
You can reach our DPO with questions about this Privacy Policy or to exercise any of your data rights.
2. Data Collection and Use of Third-Party Platforms
SparkCall primarily operates on your device, processing data locally to ensure privacy. In some cases, we utilize third-party platforms for analytics and app performance insights. These platforms include Firebase, analytics providers, and attribution tools, which help us understand user trends, troubleshoot issues, and enhance the app experience. Importantly:
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Firebase: Used for non-identifying analytical purposes only, Firebase helps us understand app usage patterns, measure app stability, and optimize performance. No user-specific personal data is accessed or shared with Firebase.
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Attribution platform: only used to gain insight into the origin of users and to evaluate the effectiveness of operations. Individual user data is not collected or stored unless explicitly stated and required for core application functionality.
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Data analytics platform: to understand information about user interactions with the app to help us optimise functionality and improve user experience.
SparkCall does not sell or share personal information with any third party.
3. User Rights and Data Control Options
Your privacy is important to us, and we respect your rights regarding personal data. Here are the key rights and options you have as a SparkCall user:
3.1. Right to Opt Out of Data Sharing and Sale
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No Sharing or Sale: SparkCall does not share or sell your personal data. Any data used with third-party analytics remains anonymous and is strictly for enhancing user experience.
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Opt-Out Options: If you have any concerns or wish to verify that your data remains private, please contact our DPO for further information.
3.2. Data Retention Policies
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Data Retention Duration: Analytics and usage data are retained only as long as necessary for app functionality and troubleshooting. Data that is locally processed on your device is not stored on SparkCall’s servers.
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Deletion of Data: Since SparkCall does not store identifiable user data, data deletion requests typically apply to any usage records held by third-party services. Contact our DPO for assistance in managing your data preferences.
3.3. Right to Access Personal Data
Access Requests: You may request to know what personal data, if any, has been collected and processed about you. Since SparkCall operates primarily on-device, personal data access requests will pertain only to analytics usage data, if applicable.
3.4. Right to Correct Inaccurate or Incomplete Data
Data Correction Requests: If any personal data retained by third parties appears incorrect, you may request to have it corrected. Our DPO will assist you in managing these requests as applicable.
3.5. Right to Know Data Sharing Practices
Data Sharing Transparency: SparkCall commits to transparency regarding data sharing. We will clearly disclose if any personal data has been shared with third parties. Currently, SparkCall does not share personal data with any third-party partners.
3.6. Right to Know Data Sale Practices
No Data Sale: We do not sell personal data. If you wish to verify this or need further assurance, please contact our DPO.
3.7. Right to Request Data Deletion
Data Deletion Requests: Users may request deletion of any personal data retained on third-party services used for analytics. However, since SparkCall does not actively store user data, deletion requests are primarily directed to external analytics providers.
3.8. Right to File a Complaint
Complaint to Regulatory Authorities: If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority.
4. Legal Basis for Data Processing
SparkCall’s data processing practices are aligned with relevant data protection laws, including GDPR and CCPA. Our legal basis for processing any data includes:
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User Consent: By using SparkCall, you consent to our use of basic analytics to improve the app experience.
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Legitimate Interests: SparkCall may process data to ensure app stability, performance, and troubleshooting, which are legitimate interests aligned with improving the app’s user experience.
5. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or relevant regulations. Any changes will be posted here, and we encourage users to review our Privacy Policy regularly.
6. Contact Us
For any questions about this Privacy Policy, your data rights, or to make a specific request, please contact our Data Protection Officer:
Email: lensplex437@gmail.com
Thank you for trusting SparkCall. We are committed to maintaining a high standard of data privacy and ensuring that your experience with our app is both secure and enjoyable.